Shoe sizing and fit

Sizing guide

Please make sure to check the measurements of our shoes and the recommended foot length carefully before ordering. If you have any doubts about your size please contact us, we can send you the insole pattern as a pdf to print out and compare with your foot measurements to make sure you will receive your perfect fit.

Size 3 (UK) 36 (EU) – insole length 25,26 cm – recommended for foot length from 22,2-22,7 cm

Size 3,5 (UK) 36,5 (EU) – insole length 25,59 cm – recommended for foot length from 22,5-23 cm

Size 4 (UK) 37 (EU) – insole length 25,92 cm – recommended for foot length from 22,9-23,4 cm

Size 4,5 (UK) 37,5 (EU) – insole length 26,25 cm – recommended for foot length from 23,2-23,7 cm

Size 5 (UK) 38 (EU) – insole length 26,55 cm – recommended for foot length from 23,6-24,1 cm

Size 5,5 (UK) 38,5 (EU) – insole length 26,91 cm – recommended for foot length from 23,9-24,4 cm

Size 6 (UK) 39 (EU) – insole length 27,25 cm – recommended for foot length from 24,2-24,7 cm

Size 6,5 (UK) 39,5 (EU) – insole length 27,58 cm – recommended for foot length from 24,5-25 cm

Size 7 (UK) 40 (EU) – insole length 27,92 cm – recommended for foot length from 24,9-25,4 cm

Size 7,5 (UK) 41 (EU) – insole length 28,25 cm – recommended for foot length from 25,3-25,8 cm

Shoe care

Taking good care of your new shoes will ensure them a prolonged lifetime. Please take a moment and read through these recommendations.

Waterproof

Not all shoes come fully waterproofed, so we recommend treating these shoes with a waterproof spray before the first wear. Specialist sprays are available for a variety of different leather types*. If in doubt take the shoes with you when purchasing a shoe care product and ask for advice as to which product is most suitable.

*Reptile skins need extra care and special care products.

Color

After natural wear and tear you may want to revitalize the color of your shoes. This can be done with specialist sprays which have a similar tone to your shoe leather. We recommend making a trial on the inside of the shoe beforehand to ensure a perfect match and avoid any unwanted color change.

Maintenance

Cleaning your shoes regularly help give your shoes a longer life. There are a variety of general and more specialist shoe care products that can be purchased. If in doubt take the shoes with you when purchasing a shoe care product and ask for advice as to which product is most suitable.

It is normal that overtime some softer leathers may become dry and lose some of their natural finish. To overcome this we recommend that you regularly apply a thin layer of nourishing cream and buff lightly with a cloth

Drying Shoes

When shoes become wet from outdoor use, dry with a soft, clean cloth and let them dry in natural/warm environment. Should the shoes be so wet that they are damp on the inside, we recommend packing the inside of the shoes with newspaper to help absorb water. Do not dry shoes in front of a heater or in direct sunlight as this may damage the shoes. When drying, avoid contact with darker materials as this may cause some color to leak or transfer onto the shoes.

Salt stains

While salt stains not only look unpleasant they can also cause damage to your shoes. Salt stains can be reduced or removed completely by mixing water together with a few drops of lemon or special agent and applying with a cloth or sponge. After shoes have dried, treat with shoe polish or spray.

Laces

Although all shoes come with an extra set of high quality laces, if the do laces wear out, we can provide you with a brand new set. Just contact customerservice@spitz.store.

Made to order

Select your own skin and create a very personal sneaker.

Our sneakers are made in small manufacturers in Germany. A special service that we offer enables you to customise our sneaker model by selecting a leather from our special range of fancy leathers and skins. In this way you can create a very personal and unique pair.

Since these sneakers are especially handcrafted for you, there is a delivery time of 3-4 weeks.

Please understand that made to order sneakers cannot be returned.

Shipping

Shipping information

SPITZ offers free standard delivery within European Union on orders above 300 Euro.

Destination: European Union

Estimated delivery:

UPS Standard     3-4 days        Free on orders above 300€  (shipping service maybe changed to DPD or other)

UPS Express     2-3 days          20 € (shipping service maybe changed to DPD priority or other)

Please note that delivery to rural addresses can result in longer delivery times.

All EU orders are shipped with UPS/DPD and requires a signature upon delivery. UPS/DPD usually operates between 9am—6pm on business days. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended).

Other destinations:

Outside EU delivery times depends on the area,  but mainly it’s between 2 and 4 business days.

Taxes and duties

All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.

Information for customers outside of EU:

Please note that in some cases you might be subjected to customs, import taxes or a brokerage fee when ordering from the online store. Please check with your local customs office for your local rules and regulations. We don´t deduct VAT for international orders.

Please note that the delivery charges do not include import costs that may be due when the package reaches the country of destination when outside of the EU.

We don’t undervalue goods to avoid import taxes

Important information

All orders are fully traceable through our website. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability. We are unable to deliver to post office boxes.

Insurance

We insure each purchase during time in transit until it is delivered to you. All orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfilment by SPiTZ.

Order Policy

For security purposes, we reserve the right to ship first-time orders to the cardholder’s verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order.

Deliveries

We aim to delivery all orders as quickly as possible. Delivery times stated on the website are in no way a guarantee and are based on approximations. This is due to third party factors, that may cause delays.

Returns and exchanges

Returns and exchanges

Exchange

From our Stock:

If your purchased shoe isn’t quite right you have 14 days from the date you received your order to exchange or return. We can collect your exchange free of charges from your home, work or alternative address.

Made to order:

After having received the try for fit shoe and approving your size the final made to order shoe as a personalised item cannot be returned or exchanged.

Customers outside the EU are responsible for shipping, taxes and duties.

Returns

We don’t provide free returns at this point.

Spitz.store is not responsible for shipping costs that may incur regarding the return of a product. We do recommend though to make the return through the same service that delivered the shipment. This is probably the easiest and most economic solution for you.

Items must be returned to us unused with all labels still attached and in original resalable condition.

Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging.

We are not able to refund or exchange items that appear to have been worn, damaged or are NOT in original condition, with original labels and are not in the original packaging.

We aim to process returns within 2 working days of receiving them. You will be notified by email once the return is complete.

As long as the returned items meet our refund criteria, your refund will be with you 24-48 hours after your return is processed, depending on your card issuer.

Our return address is:

Stumpf & Spitz GmbH (Reg. No. 1234567)

Hauptstraße 9

Walheim

Germany

Telephone: +44 12 34 56 78

E-mail address: service@spitz.store

Terms and conditions

Terms of use

General terms and conditions

The following terms and conditions (henceforth referred to as the “Terms and Conditions”) are valid between you and Stumpf & Spitz GmbH (company registration number HRB 760087; district court Stuttgart, Germany) the owner of the brandname SPITZ (henceforth: Stumpf&Spitz GmbH; may be referred to as “us”, “our” and “we”) and apply to all use of and orders placed on SPITZ website www.spitz.store and orders made by telephone, e-mail or by live chat with our Customer Service (henceforth together: the “Website”). Please note that SPITZ does not guarantee that all products presented on the Website are in stock or are available for purchase. Orders can only be placed by persons that are 18 years or older. We reserve the right to revise the Terms and Conditions at any time. The date of the latest update is found in the final section of the Terms and Conditions. Users are responsible for keeping themselves updated with such changes. Please note that the terms and conditions valid for your order is always the terms and conditions that is in effect as of the time that you place your order and not a later version. You should keep a copy of these Terms and Conditions for future reference.

Language

The language of the Terms and Conditions is English. This is due to the International operations of the brand, store and company.

SPITZ account

When signing up to for a SPiTZ personal account you will be able to choose a password with which you can log in to your account online and view your order history and track your order. If you would like to delete an account, you can also contact service@spitz.store and the customer service team will assist you. If you sign up, you can also choose to store a credit card for a future purchase. All information regarding your stored credit cards can be changed and deleted when logging in to your account. Your details will be protected using Global Sign Encryption and will speed up your checkout the next time you shop. Further membership policy information can be read

Placing order

By using the Website and/or placing an order on the Website, by telephone, e-mail or by live chat you confirm that you have read the Terms and Conditions and the Privacy Policy, and that you accept them. Please make sure that you have read and understood the Terms and Conditions before you place an order. Before you place your order, you will be given the opportunity to review your selections, the information you have provided, the total price of your order and correct any input errors. Please note that products in your shopping bag are not reserved and may be purchased by other customers until you have placed the order at checkout and received the order confirmation email. If prolonged inactivity causes your connection to the Website to fail, your selection of products may be lost. In such case, you will be required to re-enter your selection of products to the shopping bag.

Order confirmation

After submitting your order, we will send you an order confirmation e-mail with your order number, details of the product you have ordered from us, your payment details and delivery details. Please note that the confirmation e-mail is an acknowledgement that we have received your order and is not an acceptance of the order.

Acceptance and shipping confirmation

Please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose not to accept your order for any reason whatsoever without any liability to you. Once the order has been processed, a shipping confirmation e-mail will be sent with all relevant information about your order. The shipping confirmation is our acceptance of your order. Please note that we do not guarantee that all products presented on the Website are in stock at the time of your order. If a product is unavailable, we will contact you shortly, by phone or by e-mail. If we already have received payment for such product we will refund you the amount of the purchase.

Colors

Our goal is to describe the products at the Website as correctly as possible. However, please note that due to the color settings of your computer, the colors of the products shown in the pictures on the Website can differ somewhat from their actual colors. We cannot be held responsible for any such discrepancy.

Prices

The prices and delivery costs shown on the Website include VAT. The prices and delivery costs shown on the Website may vary from time to time and we are not bound by the price until we have accepted the order by sending the shipping confirmation to you. The prices may also vary between a physical store and the Website. If you have placed an order and the price has changed before we have accepted your order (by sending you the shipping confirmation), we will notify you by e-mail about the price change and give you the option to place a new order with the new price or cancel the old order. If we are unable to contact you, your order will be cancelled. We always reserve the right to cancel any order prior to our acceptance of the order. If we already have received payment for a cancelled order, we will refund you the amount of the purchase. Please also note that we may cancel the order even if it has been accepted by us under the condition that you realize or should have realized that the price information was incorrect. The delivery costs are shown in connection with the shipping methods at the checkout stage.

Payments

The following payments are accepted.

  • Credit cards and debit cards

Payment can be made by the following credit cards: Visa, MasterCard and American Express.

Payment can also be made by the following debit cards: Visa and Maestro. (Maestro and Visa Electron: please check with your bank to make sure your card is valid for online purchases).

The purchases made with Visa and MasterCard are verified by a secure code. Please note that your card is debited with the purchase amount once Stumpf&Spitz GmbH has sent you the order confirmation email. We do our best to make the Website as secure as possible. All credit/debit card transactions on the Website are processed using Mollie, a secure online payment gateway that encrypts your card details in a secure host environment. Payment will be debited and cleared from your account upon acceptance of your order by us / Stumpf&Spitz GmbH. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us / Stumpf&Spitz GmbH, your order will be cancelled. We are not responsible for any charges or penalties which may be imposed by the payment provider as result of payment being processed in respect of your order.

  • Paypal

When selecting the PayPal option, you will be directed to the PayPal site to “Log In” and review the amount shown before clicking “Pay Now”. Once this transaction is complete, you will then return to the Website.

  • Invoice

Invoice payment is done in cooperation with ….. and …… payment terms apply. To read …… payment terms please click here. Please note that when invoice payment is chosen your shipping address needs to be your registered residence.

  • Stored Credit Cards

At Checkout, you can choose to save your credit card for future purchases if you are logged in to your SPiTZ account. Your details will be protected using Global Sign Encryption and will speed up your checkout the next time you shop.

  • Gift Cards

When placing an order using a gift card as payment, the order can only be shipped to the same country as to where the gift card was issued. We are unable to change the currency of the gift card, and it is always country specific. Gift cards purchased online cannot be used in store, and gift cards purchased in store cannot be used online. Gift cards are valid one year from the date when they were purchased.

Delivery
  • Shipping methods

We offer different shipping methods to meet your needs as further specified when you check out. Dispatch of orders may take up to 7 business days but we aim to dispatch all orders within 24 hours during weekdays, or 1-2 business days during sales periods. Please note that delivery times are provided as guidelines only, and commence from the date of dispatch. The delivery times do not take into account possible delays caused by payment authorization and/or stock availability. If we fail to deliver within 6 weeks, you may have the right to cancel the purchase.

Your order will be delivered to your local delivery point or if you have chosen ……. to your home. A delivery notification will be sent via SMS when your package is ready to be collected or delivered to your home.

All orders are fully traceable on the Website by logging in to My account. Click “My Orders” and fill in the tracking number for updated information about your shipment.

  • First-time order policy

For security purposes, we reserve the right to ship first-time orders to the cardholder’s verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order.

Right of withdrawal and returns
  • Withdrawal

You are entitled to withdraw your purchase or exchange your product by submitting or sending notice thereof to you@spitz.store within 14 days of the date on which you have received the product. The notice may be sent in different ways. Preferably, you can use our return form provided together with the delivery. You can also use the standard form that can be found at our website. Please send by e-mail to service@spitz.store. Please note that you of course do not need to use the special forms but may send us a letter or an e-mail to the above-referenced mailing and e-mail addresses including information that you will withdraw or exchange your purchase. If you send us an e-mail, we will send you a confirmation upon receiving your notice. Please always refer to your order number in your communication with us. You may wish to keep a copy of your cancellation notification for your own records.

  • Refund relating to the right of withdrawal

If you choose to withdraw your purchase in accordance with the terms set forth in this section, we will issue a refund of the amount paid to Stumpf&Spitz GmbH including the shipping cost you have paid for the delivery to you. However, if Express shipping Delivery has been used, we will not issue a refund of the original shipping fee. We will pay the refund within 14 days of the date on which we have received your notice of withdrawal, under the condition that we have received the product/s from you or if we have obtained proof that the products have been sent back to us. The refund is made using the same payment method you used at the purchase if you do not explicitly accept another method. You will not be charged extra if another payment method is used. Please note that we only issue a full refund if the product/s is in the same conditions as at the time of delivery. If the products’ value has diminished due to your handling of the products to a greater extent than is necessary in order to ascertain its characteristics or function, you have an obligation to reimburse us. Thus, we / Stumpf&Spitz GmbH then has the right to withhold such amount of the refund. To avoid a deduction, please make sure the product you wish to refund is in the exact same condition as when you received them, with tag and seal still attached. All shoes must not be used at all or on a carpeted surface until you have decided to keep them. Shoes (and accessories) that come in a special box must be returned in their undamaged original box which is considered to be a part of the product.

  • Exchanges

Purchased products are exchangeable into a different size and color in accordance with the terms set forth in this section. All exchanges are based on stock availability. If you have exchanged a product, we will pay the shipping costs for the new product.

Please note that sale products are non-exchangeable but can be returned with a full refund. Please note that if you wish to exchange a product for a new product and/or size and the order has been placed with Mollie simply return your product and place a new order with your preferred payment method. If the complete order is returned, your Mollie invoice will be cancelled. However, if you have made a partial return, a new updated invoice will be sent to you by e-mail. The new order is paid for separately and will be handled as a new order.

  • Shipping costs for returning the products

We offer a free return service and will pay the shipping cost for returning the products sent from Germany in accordance with your right of withdrawal and exchange.

  • Returning the products

Upon your withdrawal or exchange of your purchase, please return the product/s as soon as reasonably practicable but no later than 14 days after sending your notice.

When returning please follow the steps below.

  • Visit www.spitz.store and log into your account to begin a return or exchange.
  • You can view your orders and must request a return or exchange item for any unwanted items.
  • Place the item(s) in the original shipping box, or any other solid carton box.
  • Close the box and tape it securely.
  • Place the return information label and pre-paid return shipping label on the box over the prior delivery information.
  • Alternatively leave your parcel at your nearest (DPD) service point, preferably the same one as where you collected your order

We prefer that products are returned through our return service to ensure they are protected and insured during transit. However, you may return the products by any secure transport.

Defective products

If you receive defective products, please notify us immediately. According to the Consumer Act (§§ 434 ff. BGB) you are entitled to complain about defective products within two years. However, you must always notify Stumpf&Spitz GmbH within a reasonable time after you have detected that the products are defective. If Stumpf&Spitz GmbH consider the products to be defective, Stumpf&Spitz GmbH will make a full refund including shipping costs. Please see more information about your legal consumer rights in the Consumer Act (§§ 434 ff. BGB).

SPITZ quality guarantee

We act in accordance with applicable consumer regulations. Please notify us as soon as possible after receiving defective products.

Copyright permission notice

Copyright in the documents provided in this site (including, without limitation, the trademarks of SPiTZ, graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed to Stumpf&Spitz GmbH and its affiliates. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from Stumpf&Spitz GmbH. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied. For press inquiries, please view our contact pages at http://www.spitz.store

Trademarks

Spitz’ trademarks include but are not limited to the Spitz name and logo and are owned by Stumpf&Spitz GmbH. Please note that your use of this Website does not grant you any rights to use our trademarks.

Cookies

Cookies are used on the site to improve your browsing experience. In addition to use for statistical purposes, cookies identify your computer and allows the site to recall your personal settings. Your browser can be set to send a notification when a cookie is activated. This allows you to deny use of this cookie or to delete the cookie at the end of your visit. The Website cannot be accessed if cookies are disabled. By browsing the Website, you consent to the use of cookies.

Security

spitz.store uses Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. www.spitz.store secures communications by encrypting all data to and from the site. When placing an order, you can immediately check the security validity by clicking the Thawte icon at checkout. For security reasons, we do not store any payment information in our database.

Resale policy

You may purchase products on www.spitz.store for personal use only and not for resale. By placing an order on www.spitz.store, you certify that you are purchasing products for your own personal use and not for resale and that you accept the Terms and Conditions. We reserve the right to refuse orders for any reason without explanation.

Information on the website

We cannot promise that the content of the site is totally free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date on daily basis. We may, at any time, amend the content of the site. Although we strive to display the correct texts, images and pricing on the site and online shop, errors may occur. Part of the services provided through the site are maintained by third party operators. In situations where we act as agent for such services, we cannot be held responsible for any errors resulting from their activities. We / Stumpf&Spitz GmbH cannot be held responsible for any damage caused from using the site or, for that matter, not being able to use the site. We cannot guarantee problem-free, uninterrupted, and secure access to the site.

Links

The Website may contain links to other websites beyond our reach. We cannot be held liable for content or privacy policies of such sites.

Violation of rules

We reserve the right to seek all solutions available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password-protected areas of the site may be subject to prosecution.

Our responsibility

Our / Stumpf&Spitz GmbH liabilities to you are limited in each separate case to these Terms and Conditions unless otherwise is stipulated by law. In no case whatsoever will we assume any liability for indirect damages such as loss of profit or in case of force majeure such as war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. Our liabilities to you will never exceed your total purchase amount for each order. In case of force majeure, Our obligations will be suspended. The contract between you and us can, in such cases, be partially or fully terminated by yourself or by us.

Provisions severability

If any part of these Terms and Conditions are held to be invalid or unenforceable, such determination shall not invalidate any other provision of these Terms and Conditions; instead the invalid terms and conditions shall be replaced with other terms in order to give effect to the commercial intentions of these Terms and Conditions.

Governing law

These Terms and Conditions are governed by the laws of Germany (excluding the international sale of goods act). Any disputes pertaining to these Terms and Conditions will be exclusively referred to the district court of Stuttgart, as the court of first instance.

Company information

Stumpf&Spitz GmbH

Hauptstraße 9

74399 Walheim

Germany

E-mail address: service@spitz.store

company registration number HRB 760087; district court Stuttgart, Germany

Vat: DE311220178

Version of the terms and conditions

If there is any conflict, ambiguity, or discrepancy between the English version and a version in another language, the English version shall always prevail. The latest update of the Terms and Conditions of Stumpf&Spitz GmbH was made in March, 2017.

Wholesale

If you are interested in carrying Spitz in your retail setting, please introduce yourself by email. Wholesale orders will be considered for select retailers. We take orders year-round and do not necessarily operate on a seasonal buying calendar. Wholesale prices will be supplied by request.

Thank You and look forward to hear from you!

info@spitz.store